Job Description

Parts Counter Sales

Four Star Freightliner is the Southeast region's leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Parts Counter Sales for our Montgomery, AL location.

Essential Duties:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Provides high level of service to internal and external customers
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order if necessary
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Assists outside sales representatives with their orders
• Ensures that all charge sales are signed by the customer
• Ensures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Sets up orders for daily shipment, delivery, or pick-up
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Participates in company required training
• Keeps current on new products and product updates
• Participates with the manager in maintaining a lost sales tracking program
• Maintains a professional appearance
• Other duties as assigned

Qualifications & Experience:

• Minimum of two years of experience in heavy-duty or automotive parts-related work
• High school diploma, GED, or equivalent required
• Experience working with the public in a sale or service environment

Skills & Abilities:

• Excellent verbal and written communication skills
• Strong phone etiquette and customer service skills
• Active listening skills, including the ability to understand customer needs and ask appropriate questions
• Persuasive communication skills to influence decisions and outcomes
• Strong time management skills and ability to manage multiple priorities
• Service-oriented mindset with a desire to actively help customers

Technical Skills:

• Intermediate knowledge of Windows-based applications, including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Procede Experience Plus
• Strong overall computer proficiency is PLUS

Physical & Workplace Requirements:

• Ability to lift 50 lbs. or more
• Ability to maintain an organized and clean workspace

Personal Attributes:

• Positive attitude with a strong willingness to learn
• Ability to work effectively in a team-oriented environment
• Strong sense of accountability

Benefits:

• Bonus Opportunity
• Company-Paid Life Insurance and AD&D
• BCBS Health & GAP
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• PTO/Vacation Time

** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. ** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law

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