The Beverage Cart Attendant is a highly visible and essential team member at Riverside Golf Course. This position plays a key role in delivering outstanding customer service and enhancing the overall guest experience. The role involves the professional handling of snack and beverage service both on-course and in the clubhouse.
Customer Service - Provide friendly, first-class customer service when delivering snacks and beverages on-course, in the clubhouse, and during all shifts. Demonstrate knowledge of golf course layout and proper golf etiquette to ensure efficient and courteous service. Promote and represent the golf course in a positive and professional manner at all times. Maintain professional grooming, uniform standards, and punctuality for all scheduled shifts.
Operations & Inventory - Maintain a clean, well-organized, and properly stocked beverage cart throughout each shift. Stock and restock inventory and supplies at the beginning of the day, throughout the day, and as directed by operating checklists. Reconcile and unload beverage and snack inventory at the end of each shift, ensuring accurate records. Accurately process all transactions using the provided point-of-sale system, including both cash and credit card payments. Ensure all money and inventory are kept secure at all times.
Safety & Facility Care - Practice safety and courtesy with golfers and fellow staff members at all times. Assist in keeping the golf course clean and free of trash. Remain knowledgeable about daily course conditions and important course updates relevant to each shift.
Physical and Environmental Conditions - Ability to travel between facilities as needed. Exposure to varying seasonal temperatures and outdoor elements. Frequent walking, standing, kneeling, squatting, and twisting required to stock and maintain the beverage cart. Ability to walk on uneven, sloped, or loose ground. Exposure to insects, chemicals, mechanical hazards, water, and dust. Ability to lift up to 25 pounds on a routine basis.
Knowledge, Skills, and Abilities - Outgoing personality with a strong customer service orientation. Excellent communication skills, both verbal and written. Effective presentation skills. Basic math proficiency related to cash handling and credit card transactions. Knowledge of point-of-sale systems and basic computer skills. Availability to work weekdays, weekends, and holidays.
Education, Experience, and Certifications - Must be at least 18 years of age. High school diploma or equivalent required. Minimum of six months' experience in customer service and cash handling preferred. Texas Alcoholic Beverage Commission (TABC) Certification required within two weeks of employment. Credit report review required; must meet City guidelines. Valid Texas driver's license with a driving record meeting City standards.
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